CBTS, a leading North American technology services company, today unveiled its blueprint for 100% agentic delivery for mid-market companies, drawing on lessons from its enterprise-wide rollout of Claude Enterprise by Anthropic across its own workforce. The approach is designed to help organizations move beyond AI pilots with the governance, security, infrastructure, and operating model needed to scale adoption across the business to drive AI value.

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Until now, large-scale AI transformation has mostly been an enterprise story limited to companies with the budget to experiment, fail, and try again. Mid-market companies, with annual revenues between $300 million and $3 billion, haven’t had that luxury. CBTS built its blueprint for them and proved it on its own workforce first.

Making AI at scale possible for every mid-market company

CBTS works with companies and government entities across North America to deliver enterprise-wide AI transformations, guiding clients from AI experimentation to scaled, value-generating deployment. CBTS scaled Anthropic Claude Enterprise across 2,300 employees, testing the model on its own complex business first.

“With CBTS, all companies can now access world-class AI knowledge, security, consulting frameworks, and analytics once reserved for large corporations. The goal is to give mid-market companies across North America the tools to compete on equal footing with companies ten times their size,” said CBTS CEO Kristin Russell.

AI security and governance at scale

CBTS employees use Claude across workflows, including Claude.ai for research and drafting, Claude Code for technical and engineering tasks, Cowork for cross-functional projects, and Claude Design. With agentic AI touching every part of the business, security and governance were a board mandate from day one. The same foundation now underpins the CBTS Forge AI practice serving clients today.

“Every mid-market CISO is asking the same question: How do I use AI to do more with less, without opening a door I can’t close? CBTS Forge AI is the answer. Our comprehensive approach spans vendor evaluation, threat testing, and governance across the attack surface before any agent reaches production,” added Chris DeBrunner, CISO at CBTS.

Why 100% agentic delivery matters

100% agentic delivery means every business function across sales, operations, security, delivery, IT, and beyond runs on agentic AI to compound business value. For mid-market companies, 100% agentic delivery provides speed and competitive advantage at an unprecedented scale.

According to Forrester 2026 Research: “Scaled impact emerges only when organizations redesign workflows, roles, and operating models around agentic capability. This requires both an orchestration plane to coordinate agents and non-agentic systems and a control plane to establish trust.”1 Organizations that stop short of full agentic integration leave compounding gains on the table.

Most mid-market companies can’t achieve company-wide AI value alone, so CBTS embeds the engineering talent required from strategy through operations.

One AI services partner, every step of the AI journey

Mid-market companies are the engine of growth and jobs in communities across North America. Yet, they’ve faced the same AI pressures as the largest enterprises including legacy technology, rising cyber risk, and the need to capture AI’s value before competitors do, without enterprise-scale budgets to build the required foundation.

CBTS Forge AI is backed by the full range of capability CBTS brings to every client relationship:

  • Advisory to identify where AI creates real value. CBTS prioritizes human reskilling and agentic oversight, especially as agentic AI expands.
  • Deep technical expertise and partnerships with leading technology vendors to build and govern agentic systems. CBTS Forge AI is multi-model by design, allowing model flexibility based on performance, cost, security, and data-sovereignty requirements.
  • Infrastructure and managed services can run AI and agents in production at scale.

This customizable blueprint is built specifically for mid-market companies, which typically don’t have in-house teams to manage each stage separately, let alone the human side of AI adoption. Now, for the first time, mid-market companies have a blueprint that’s already proven. That’s what one AI services partner, every step of the way, makes possible.

About CBTS

CBTS is a leading technology services company that designs, builds, and operates resilient technology foundations for mid-market and enterprise organizations across North America. Offering expertise in AI, data, applications, platforms, and security, CBTS combines the technical depth of a large integrator with the flexibility and client focus of a specialized partner. Founded in 1994 and headquartered in Cincinnati, Ohio, CBTS and its OnX Canada division serve more than 3,000 clients. CBTS has been named CRN Tech Elite 250 for seven consecutive years and ranks #49 on the CRN Solution Provider 500. Learn more at cbts.com.

Anthropic, Claude, Claude Enterprise, Claude Code, and Cowork are trademarks of Anthropic PBC. Forrester and The State Of Agentic AI, 2026 are the property of Forrester Research, Inc. All other trademarks are the property of their respective owners. This announcement describes CBTS’ own deployment and internal results and does not imply endorsement of CBTS or CBTS Forge AI by Anthropic PBC or Forrester Research, Inc.

Citations

1. Forrester: “The State Of Agentic AI, 2026,” Brian Hopkins, Rowan Curran, Leslie Joseph, Craig Le Clair and Jeff Pollard; May 29, 2026.

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